Privacy Policy

Privacy Policy

Effective Date: June 2025

1. Introduction

Welcome to Sales Support Hub (“we”, “our”, “us”). We take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.salessupporthub.co.uk, make an enquiry, or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable UK privacy laws.

2. Who We Are

Sales Support Hub is part of The Anderson Partnership, a UK-based consultancy that provides fractional sales support, lead generation, and business development expertise to B2B companies.

Our registered office is:
Castledine House, Heanor Road, Ilkeston Derbyshire DE7 8DY
Email: max@salessupporthub.co.uk
Phone: 01332 325596

3. The Information We Collect

We may collect and process the following personal data:

a. Information you provide directly

• Your      name, job title, and company name
• Email      address and phone number
• Enquiry      or message details submitted via our website forms
• Any      other information you choose to share with us (e.g., during a consultation      or meeting)

b. Information collected automatically

• IP      address, browser type, and device information
• Pages      visited and time spent on the site
• Referring      website or search query

This is collected through cookies and similar tracking technologies (see Section 8 – Cookies).

4. How We Use Your Information

We use your data to:

• Respond      to your enquiries and provide requested information
• Deliver      our services and manage client relationships
• Send      updates, insights, or marketing communications (if you’ve opted in)
• Improve      our website, content, and user experience
• Comply      with legal and regulatory requirements

We will only use your personal data where we have a lawful basis, such as legitimate interest, consent, or contractual necessity.

5. How We Share Your Information

We may share your data with:

• Our      group companies (e.g., The Anderson Partnership, Insightful Group) where      relevant to your enquiry
• Trusted      service providers who support our operations (e.g., website hosting, CRM,      email marketing platforms)
• Professional      advisers (e.g., accountants, legal counsel)
• Regulatory      authorities if required by law

We never sell or rent your personal data to third parties.

6. International Data Transfers

If we use service providers outside the UK, we ensure your data is protected through appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Data Retention

We retain your personal information only for as long as necessary:

• For      enquiries: up to 12 months
• For      clients: for the duration of the contract and up to 6 years thereafter      (for legal record-keeping)

When data is no longer needed, it is securely deleted or anonymised.

8. Cookies

Our website uses cookies to:

• Analyse      site traffic and usage
• Improve      website functionality and performance
• Personalise      your online experience

You can control or delete cookies through your browser settings. For more details, please see our Cookie Policy (or insert a link if you have one).

9. Your Rights

Under the UK GDPR, you have the right to:

• Access      your personal data
• Correct      inaccuracies
• Request      deletion (“right to be forgotten”)
• Restrict      or object to processing
• Withdraw      consent (where applicable)
• Data      portability

To exercise these rights, please contact us at [insert contact email].
We’ll respond within one month.

10. Data Security

We use appropriate technical and organisational measures to keep your data secure — including encryption, secure servers, and restricted access for authorised personnel only.

11. Third-Party Links

Our website may contain links to other websites. We’re not responsible for their privacy practices, so we recommend reviewing their privacy policies before providing personal data.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: max@salessupporthub.co.uk
Post: Castledine House Business Centre, Heanor Road, Ilkeston Derbyshire DE7 8DY

If you’re not satisfied with our response, you can raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookie Policy

Effective Date: June 2025

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve functionality, measure performance, and understand how visitors interact with our content.

In short: they make your experience smoother, faster, and more personalised.

2. Types of Cookies We Use

Type

Purpose

Example

Essential cookies

Required for basic site functionality, e.g. forms,   navigation, and security.

Session cookies that keep your form inputs active while   browsing.

Analytics cookies

Help us understand how visitors use our site (pages   visited, time on site, etc.).

Google Analytics, Hotjar.

Performance cookies

Measure and improve website load times and responsiveness.

Caching tools or content delivery networks.

Marketing cookies

Used to deliver relevant ads and track campaign   effectiveness.

LinkedIn Insights Tag, Meta Pixel (if used).

3. How We Use Cookies

We use cookies to:

• Analyse      how visitors use our site to make improvements.
• Remember      preferences (e.g., form details, language).
• Track      the effectiveness of our marketing campaigns.

We do not use cookies to collect personal data without your consent or sell any information to third parties.

4. Managing Your Cookies

You can control cookies through your browser settings or delete them at any time. Most browsers let you:

• Block      all cookies,
• Block      only third-party cookies, or
• Be      notified before a cookie is stored.

If you choose to disable cookies, some parts of our website may not function properly.

For more details on how to manage cookies, visit www.aboutcookies.org.

5. Updates

We may update this Cookie Policy periodically to reflect changes in technology or regulations. Updates will appear on this page with an updated effective date.

Data Protection Notice

Effective Date: June 2025

This notice explains your rights under the UK General Data Protection Regulation (UK GDPR) and how we uphold them.

1. Our Role as Data Controller

Sales Support Hub (part of The Anderson Partnership) is the data controller responsible for your personal data collected through www.salessupporthub.co.uk.

We determine how and why your information is processed and ensure it’s handled lawfully, fairly, and transparently.

2. Lawful Bases for Processing

We process personal data under the following lawful bases:

• Contract:     To deliver our services or respond to enquiries.
• Legitimate      Interest: To manage relationships, send updates, or improve our      business operations.
• Consent:     When you sign up to receive marketing or insights.
• Legal      Obligation: When required to comply with UK law.

3. Your Data Protection Rights

You have the right to:

• Access     your data and receive a copy.
• Rectify     inaccurate or incomplete information.
• Erase     your data (“right to be forgotten”).
• Restrict     or object to certain processing.
• Withdraw      consent (for marketing).
• Data      portability (transfer your data to another controller).

To exercise your rights, please contact:
📧 max@salessupporthub.co.uk
📮 Castledine House Business Centre, Heanor Road, Ilkeston, Derbyshire DE7 8DY

We’ll respond within one month in line with ICO guidelines.

4. Marketing Communications

We only send marketing emails if you’ve opted in or if there’s a legitimate interest (e.g., existing client relationship). You can unsubscribe at any time using the link in our emails or by contacting us directly.

5. Data Protection Officer

If required, data protection queries can be directed to:
Data Protection Lead
Sales Support Hub
📧max@salessupporthub.co.uk
📮 Castledine House Business Centre, Heanor Road, Ilkeston, Derbyshire DE7 8DY

6. Complaints

If you believe we’ve mishandled your personal data, please contact us first so we can resolve it promptly.

If you’re not satisfied, you can raise a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk/concerns

7. Updates

We may update this notice periodically. The latest version will always be available on our website.